General Shipping Information
We ship to the United States within the lower 48 States. If ordering from outside the continental US (Hawaii, Alaska and Puerto Rico), please contact our sales department at 214-872-0653 or email us at email@example.com.
V-Town DECOR charges sales tax for items shipped to: TX (8.250%). Tax applies to subtotal + S&H for TX only.
V-Town DECOR utilizes FedEx Ground services for delivery on smaller items which are able to be transported via a standard delivery truck. Ground shipments can be delivered to residential or commercial locations. Available services for small packages are Ground, 2 Day Air and Next Day Air. Orders for Air shipments must be placed no later than 4:00PM CST. We recommend placing expedited orders over the phone with our sales team. If you have any customer service questions, order status inquiries, concerns regarding defective product, assembly of furniture or product operation, please call 214-872-0653 or email us at firstname.lastname@example.org
We are not responsible for any wrong or un-deliverable addresses and we can not change the address after you finish the check out, it is Paypal policy.
FedEx Ground Transit Times
The map above is a general representation of transit times, for a specific ZIP/Postal code to ZIP/Postal code transit time, please use the Get Transit Time at FedEx.com.
Please note: For FedEx Ground, a business day does not include Saturdays,Sundays, or holidays.
Curbside Freight Delivery
Larger orders of multiple items can be changed from Ground to Freight, resulting in savings. Call our Sales Team at 214-872-0653 to receive a quote and compare costs.
Curbside Delivery Service provides delivery of your item(s) to the curb at the end of your driveway. This service does not include setup or assembly of items or removal of packaging materials. Your item will be shipped to a local delivery terminal. The delivery terminal will call you when your item arrives to schedule a delivery appointment. Deliveries are made between the hours of 8:00 AM and 5:00 PM Monday through Friday and will be scheduled as a 4-hour window. Your item will be delivered truck and will be taken off the truck by the delivery driver. V-Town DECOR will recommend and may sometimes require liftgates for larger items for an additional charge.
Upon delivery please inspect your item(s). You will be required to sign a Proof of Delivery receipt. Please note any damage to the item or packaging on the delivery receipt or, if refusing delivery due to damage please note refused due to damage on this receipt. A signature is required for all deliveries; the driver is unable to complete delivery without a signed delivery receipt. Please note, if you live down a road or driveway that the delivery truck cannot access without causing damage to the truck we will be unable to complete delivery.
No C.O.D. Shipping
We do not ship Credit On Delivery. All purchases must be paid for 100% prior to shipping.