Return Policy

For all general questions, order status, warranty, RMA, service or parts issues, please fill out this request form and one of a support team members will be able to assist or email us at

Return Policy:
Please contact our customer service to notice the return to make sure you will qualify.
You may return an item for a refund of the merchandise total within 14 days of delivery; all you need to do is ship the item back to us. Return credits are issued within 24 hours once the item is received and inspected. Please note, if you return an item, the return shipping costs will be deducted from your total refund amount or you are responsible for the return shipping.
25% Restocking Fee might apply.

V-Town DECOR charges sales tax for items shipped to: TX (8.250%). Tax applies to subtotal + S&H for TX only

Return Eligibility:
Items must be in new condition and in the original packaging to qualify for a refund (please do not assemble or modify the product in any way). The few exceptions that cannot be returned include: Clearance Items, Custom-made Items, Items Marked “Non-Returnable”

We CANNOT accept the cancelled orders if the merchandise already shipped.
For any special orders, 24-hour notice is required for all cancellations Or 25% cancellation fee of total amount will be charged.
For any further questions, please contact our customer services for more detail.